hank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Returns
- You have [3] days from the date of delivery to return an item.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- To complete your return, we require a receipt or proof of purchase.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.
- Shipping costs are non-refundable.
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange it for the same item, please contact us at [your contact email or phone].
Non-returnable Items
- Some items are non-returnable, such as [list any specific products like perishable goods, personalized items, etc.].
How to Return an Item
- Please contact our customer service team at [contact info] to initiate a return.
- We will provide you with instructions on how and where to send your item.
Shipping Returns
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable.